Cookies Policy

The website uses cookies to make its services simple and efficient for users who view the DeskMessenger pages.

Users who view the website will see minimal amounts of information inserted in the devices in use, which are computers and mobile devices, in small text files called "cookies" saved in the directories used by the User's web browser.

There are different types of cookies, some to make the use of the website more effective, others to enable certain features.

Our cookies could serve, for example, to:
Store your preferences
Avoid re-entering the same information several times during the visit such as username and password
Analyze the use of the services and content provided by DeskMessenger to optimize the browsing experience and the services offered

Types of cookies used by DeskMessenger 

Following are the various types of cookies that could be used by DeskMessenger  depending on the purpose of use:

Technical cookies
This type of cookie allows certain sections of the website to function properly. They are of two categories: persistent and session:
Persistent: once the browser is closed they are not destroyed but remain up to a preset expiration date
Session: they are destroyed every time the browser is closed
These cookies, always sent from our domain, are necessary to correctly view the websiteand in relation to the technical services offered, they will therefore always be used and sent, unless the user changes the settings in their browser (thus affecting the display of the website pages).

Analytical cookies
Cookies in this category are used to collect information on the use of the website. DeskMessenger  will use this information regarding anonymous statistical analysis in order to improve the use of the website and to make the content more interesting and relevant to the wishes of the user. This type of cookie collects anonymous data on user activity and how it arrived on the website. Analytical cookies are sent from the website itself or from third-party domains.

Analysis cookies of third-party services
These cookies are used in order to collect information on the use of the website by users anonymously such as: pages visited, time spent, origins of the traffic of origin, geographical origin, age, gender and interests for the purpose of marketing campaigns . These cookies are sent from third-party domains external to the website.

Cookies to integrate third-party software products and functions
This type of cookie ntegrates features developed by third parties within the pages of the websitesuch as icons and preferences expressed in social networks for the purpose of sharing website content or for the use of third-party software services (such as software for generate maps and additional software that offer additional services).These cookies are sent from third-party domains and from partner sites that offer their functionality on the pages of the website.

Profiling cookies
These are the cookies necessary to create user profiles in order to send advertising messages in line with the preferences expressed by the user within the pages of the website., according to current legislation, has not obliged to seek consent for technical and analytics cookies, as they are necessary to provide the requested services.

For all other types of cookies, consent can be expressed by the User in one or more of the following ways:
Through specific configurations of the browser used or the related computer programs used to navigate the pages that make up the Site.
By changing the settings in the use of third-party services
Both of these solutions could prevent the user from using or viewing parts of the Site.

Websites and third-party services
The Site may contain links to other Web sites that have their own privacy policy which could be different from the one adopted by which consequently is not responsible for these sites.

Cookies used by

Below is the list of technical, analytics and third-party cookies used by this site:

__utma, __utmb, __utmc, __utmt, __utmz, __utmv, _ga, _gat, LiveHelpSession Google Analytics hese cookies are used to collect information relating to our visitors who use our site. We may use this information to compile reports and to help us improve the site. These cookies collect information anonymously, including the number of visitors to the site, starting from where visitors reached the site and the pages they visited.

googtrans, googtransopt Google Translate These cookies store the translation preferences of the Google Translate service.

__atuvc, __atuvs – Add This - The cookie is associated with the social widget - AddThis - which is commonly embedded in the sites to enable visitors to share content with an extended range of networks and sharing platforms. The cookie stores an updated count of the pages shared by the user.

PHPSESSID – PHP Session - The cookie keeps track of the successful display of the popup which warns you of the use of cookies so as not to display it again the next time you log in.

displayCookieConsent – CookieConsent – Il cookie tiene traccia dell’avvenuta visualizzazione del popup che avvisa dell’uso dei cookie in modo tale da non visualizzarlo nuovamente all’accesso successivo.

How to disable cookies by configuring the browser

The instructions below may vary depending on the version of the software used.

Run the Chrome browser
Click on the chrome settings menu in the browser toolbar next to the url entry window for navigation
Select Settings
Click Show Advanced Settings
In the "Privacy" section click on the "Content settings" button
In the "Cookies" section you can change the following cookie settings:
Allow saving data locally
Change the local data only until the browser is closed
Prevent sites from setting cookies
Block third-party cookies and site data
Manage exceptions for some websites
Elimination of one or all cookies
For more information visit the dedicated page.

Mozilla Firefox
Run the Mozilla Firefox browser
Click on the firefox settings menu in the browser toolbar next to the url entry window for navigation
Select Options
Select the Privacy panel
Click Show Advanced Settings
In the "Privacy" section click on the "Content settings" button
In the "Tracking" section you can change the following cookie settings:
Ask the sites not to make any tracking
Notify sites of availability to be tracked
Do not communicate any preference regarding the tracking of personal data
From the "History" section you can:
By enabling "Use custom settings" select to accept third-party cookies (always, from the most visited sites or never) and to keep them for a specified period (until they expire, when Firefox is closed or ask every time)
Remove the individual cookies stored
For more information visit the dedicated page.

Internet Explorer
Run the Internet Explorer browser
Click on the Tools button and choose Internet Options
Click on the Privacy tab and in the Settings section change the slider according to the desired action for cookies:
Block all cookies
Allow all cookies
Selection of sites from which to obtain cookies: move the cursor to an intermediate position so as not to block or allow all cookies, then press on Sites, in the Website Address box enter a website and then press on Block or Allow
For more information visit the dedicated page.

Safari 6
Run the Safari browser
Click on Safari, select Preferences and click on Privacy
In the Block Cookies section, specify how Safari must accept cookies from websites.
To view which sites have stored cookies, click on Details
For more information visit the dedicated page.

Safari iOS (mobile devices)
Run the iOS Safari Browser
Tap on Settings and then Safari
Tap on Block Cookies and choose from the various options: "Never", "Third party and advertisers" or "Always"
To delete all cookies stored by Safari, tap on Settings, then on Safari and finally on Delete Cookies and data
For more information visit the dedicated page.

Run the Opera browser
Click on Preferences then on Advanced and finally on Cookies
Select one of the following options:
Accept all cookies
Accept cookies only from the site you visit: third-party cookies that are sent from a domain other than the one you are visiting will be rejected
Never accept cookies: all cookies will never be saved
For more information visit the dedicated page.

Get information on cookies used by third-party services

Google services

This page is visible through the link at the bottom of all the pages of the Site pursuant to art. 122 second paragraph of Legislative Decree 196/2003 and following the simplified procedures for the information and the acquisition of consent for the use of cookies published in the Official Journal n.126 of June 3, 2014 and related register of measures n.229 of May 8, 2014.